The Honest Royal Ace Review

Royal Ace Casino Overall

Royal Ace Casino is a part of the Crystal Palace Group, which has been around for a while and encompasses several online casinos.

They do not enjoy the best reputation regarding withdrawal speed and support, but their software does offer a very enjoyable experience.

Royal Ace Casino offers an instant-play as well as a downloadable software solution so you can take your pick when playing hereRoyal Ace Casino certainly has many good points, like generous bonuses and good software, but there are also some serious drawbacks that need to be considered.

Withdrawals are somewhat slow and support can sometimes be less than helpful so you need to be prepared to put in some extra effort if you happen to win big.

Royal Ace Casino Bonus

If you are looking for a large total bonus amount, then Royal Ace Casino is the place to go. In terms of the sheer amount of bonus money they give to their players, Royal Ace is practically unparalleled in the industry.

Unlimited Welcome Bonus

This promotion is exactly what it sounds like. You can make your first deposit as big as you like and Royal Ace Casino will match it 250%.

Unlike almost every other online casino that caps your bonus with a maximum anywhere from $100 to $2,000, Royal Ace is unique in that you can earn whatever you’re willing to deposit.

Simply put, if you’ve had $10,000 right now to deposit, you would start with $20,000 in your account or Royal Ace Casino. To get this Royal Ace Casino welcome bonus, simply use bonus code ACEOUT250.

Keep in mind there is a 10x playthrough requirement for the welcome bonus, and 30x for the free spins.

The wagering requirement is about average, as there are some casinos with lower requirements out there, but there are also those with much higher.

Wagering requirement terms

The bonus play-through requirement is only applicable to slot games. If you play video poker or other table games, then the 60x play-through rule will be applied. Unfortunately, Royal Ace Casino has quite a high rollover requirement for these games.

So, with the above example of a $10,000 deposit, you would have to put in either $300,000 or $600,000 in wagers before the bonus becomes available for withdrawal.

Bets made in games like Baccarat, Pai Gow, Sic Bo, Roulette, and Craps do not count towards meeting the playthrough requirements.

Royal Ace Casino No Deposit Bonus

No deposit casino bonuses are always attractive but they’re becoming harder and harder to find these days. Unfortunately, Royal Ace Casino no longer gives players the opportunity to play real-money games without spending any money.

Previously, players registering with Royal Ace for the first time could claim a $25 no-deposit bonus by using the special bonus code ROYALTY25. But, this is no longer the case.

Still, Royal Ace Casino does have a number of bonus options to cater to both big depositors and small time players.

VIP Program

In addition to the welcome bonus and other occasional promotions, like their How Big Is Your Gift holiday promotion, Royal Ace offers a VIP program to earn comp points for all of their players. The program is fairly straightforward, with five different VIP levels, each bringing better, more valuable rewards.

By playing your favorite games at Royal Ace Casino, you’ll be earning points that can be exchanged for rewards and bonuses. On the first level, you’ll only be earning 1 comp point for every $10 wagered, but this will improve as you move up.

Top tier players will earn 1 point for every $2 they wager, so Royal Ace Casino does reward loyalty with cash gifts.

Casino Software

The RealTime Gaming software used by Royal Ace offers a nice user experience regardless whether you choose to download the program to your computer or use instant play via your browser.

Aesthetically, the Royal Ace software will be the most appealing to slots players because of nice sound effects to go along as well as a large selection of games.

Mobile on iOS and Android

Mobile players are not forgotten either, as most games are available directly through the Royal Ace Casino website. There is no dedicated app available for download, so you will have to access using your mobile browser.

This is actually convenient and in line with what most online casinos are doing these days. This way, you can easily access the casino from any iOS or Android device without having to go through the whole download and installation process.

Game Variety

Royal Ace is powered by Realtime Gaming, so you’ll find a selection of slots and other casino games from this particular supplier.

Although this is limiting in some aspects, as you might not be able to enjoy some of your favorites from other companies, there aren’t that many RTG casinos around, so Royal Ace could be your go-to place for these.

Well known slots like Aztec’s Treasure, Caesar’s Empire, Cleopatra’s Gold, Sunken Treasure, and many others are just waiting to be tried.

For jackpot hunters, there are several games offering big payouts, like Aztec’s Millions, Jackpot Pinatas, and Spirit of the Inca.

Table Games

Apart from slots, Royal Ace Casino does have a decent offer in terms of table games and video poker machines. You will find all your favorite games, including:

• Roulette
• Blackjack
• Baccarat
• Tri-card Poker
• Pai Gow
• Three Card Rummy

Video Poker

The range of video poker games is also more than satisfactory, as there are all standard variations, like Deuces Wild, Joker Poker, Bonus Poker, Jacks or Better as well as many others, including Loose Deuces, Double Bonus Poker, etc.

One thing that Royal Ace Casino does lack is a live casino feature, which many players have grown fond of. If that’s a priority to you, you’ll have to look elsewhere as there are no live tables of any kind offered here.

Royal Ace Casino Complaints

Established in 2009, Royal Ace Casino is a well-known presence in the online casino landscape – so, it’s got a pretty good reputation overall. It’s part of the Ace Revenue Group, which runs other prominent casinos like Planet 7, Silver Oak and Slot Madness. Although there have been mixed reviews about the platform, particularly regarding its payment processes and customer service, my experience has been quite positive.

Other objective reviews

Like I do with all casinos I review, I checked several gaming forums and respected casino review sites to check my own experiences at Royal Ace Casino against other objective information.

I did find quite a few complaints from customers who had issues withdrawing their money, especially when it came to larger amounts.

The casino doesn’t seem to try to scam its customers, but if you do win big, you should be ready for some back and forth with their support before they finally process your withdrawal.

Payout issues are reason for pause at any online casino. Keeping player money hostage, especially from your largest players, certainly doesn’t fill one with confidence, especially when there is no legitimate reason to do so.

Deposit Methods

Royal Ace Casino prides itself as being one of the fastest casinos when it comes to processing requests from the U.S. and this certainly works in their favor.

However, on other fronts, their banking methods are not quite up to the industry standard and they should definitely look into expanding this area.

In terms of traditional options, Royal Ace Casino players can deposit using Bitcoin, major credit cards, Tether, Litecoin and Changelly:

Deposit Method	Fee	Processing Time	Minimum Deposit	Maximum Deposit
Bitcoin	0%	3 Minutes	$30	$100,000
Litecoin	0%	2 Minutes	$30	$100,000
Visa	3-10%	Instant	$30	$100
Mastercard	3-10%	Instant	$30	$1000
American Express (AMEX)	3-10%	Instant	$30	$1000
Discover Card	3-10%	Instant	$30	$1000
Changelly	0%	5 Minutes	$30	$200
Ethereum (ETH)	0%	3 Minutes	$30	$100,000
USDT	0%	2 Minutes	$30	$100,000

With other casinos offering dozens of options, including many popular e-wallets like Skrill, Royal Ace definitely needs to expand their cashier.

Withdrawals

There are only 4 possible withdrawal methods at Royal Ace:

Payment Type	Fee	Processing Time	Minimum Withdrawal	Maximum Withdrawal	CTA
Bitcoin	0%	3 minutes	$30	$100,000	WITHDRAWAL NOW
Bank Wire Transfer	0%	Instant	$30	$2,500	WITHDRAWAL NOW
Coindraw	0%	Instant	$30	$2,500	WITHDRAWAL NOW
Check Transfer	0%	Instant	$30	$2,500	WITHDRAWAL NOW

Royal Ace Casino does state on their pages that players can contact live support to ask about other possible unlisted banking options. However, I am of the opinion that all available payment options should be listed clearly on the site.

Bitcoin

It’s good to see that Royal Ace online casino has made the effort to also include Bitcoin as one of their banking options. Players who prefer this particular way of online banking can use Bitcoin to fund their accounts and request withdrawals alike.

Bitcoin is probably the fastest and the easiest method to use for the players from the U.S. Although you can try your luck with credit and debit cards, these often tend to be hit and miss, while Bitcoin deposits will process every single time.

Player Support

From the reports of other customers, it seems that Royal Ace support is not stellar, especially their live agents. Many players report that their issues are not adequately addressed and customer support often avoids bigger problems and redirects players to other departments.

There are several email addresses for specific issues, like deposits, withdrawals, technical issues, and general queries so you may have better luck sending your messages to these dedicated email addresses. However, don’t expect a very prompt response.

Royal Ace Casino Conclusion

After spending some time at Royal Ace Casino, I must admit that it’s a mixed bag. The casino offers a decent selection of games, a generous welcome bonus, and a rewarding VIP program. However, the lack of live dealer games and limited banking options might be deal-breakers for some players.

On the plus side, Royal Ace Casino is one of the older real-money online casinos still open to USA players – so, its long history in the market really works in its favor. I’m also a fan of their large collection of promotions – namely the $25 no-deposit bonus and the deposit bonus without a maximum.

I like that there are plenty of slots and table games, although they only offer those developed by Real Time Gaming – but you tend to see that at the vast majority of US online casinos. So, I wouldn’t deduct too many marks for that.