The Honest Royal Ace Review

Bethany Jones
by Bethany Jones  |  Reviewer and Columnist

royal ace casino review

NAME

Royal Ace Casino

WEBSITE

USA PLAYERS

Yes

LIVE DEALERS

No

ONLINE SINCE

2009

BONUS

250% with an unlimited maximum cap, plus 50 free spins

LICENSED BY

Costa Rica government

OWNER

Crystal Palace Group

LOCATION

Costa Rica

GAMES

Real Time Gaming Slots, Video Poker, Roulette, Blackjack, Baccarat, Craps, Pai Gow, Tri Card Poker, Three Card Rummy, Keno

SOFTWARE

Windows, Mac, iOS, Android

BANKING

Visa, Mastercard, NETELLER, Bitcoin

SUPPORT

Email, Telephone, Live Chat

Royal Ace Casino
Overall
3.7
  • Bonus
  • Wagering Requirements
  • Slots Variety
  • Table Games
  • Video Poker Variety
  • Software
  • Mobile Casino
  • Banking Methods
  • Withdrawal Speed
  • Player Support

Pros

  • US players accepted
  • 250% deposit bonus with no maximum cap
  • Free spins offered on sign up
  • Reasonable bonus wagering requirements
  • Rewarding VIP program with 5 different levels
  • Full selection of Real Time Gaming slots
  • High number of video poker variations and table games
  • Both downloadable and instant-play software available
  • Functional mobile casino on iOS and Android
  • Bitcoin accepted for deposits and withdrawals
  • Live chat and telephone support

Cons

  • No live dealer games
  • May be slow on withdrawals for larger amounts
  • Only slots from Real Time Gaming
  • Player support could be friendlier and more helpful

Royal Ace Casino Overall

Royal Ace Casino is a part of the Crystal Palace Group, which has been around for a while and encompasses several online casinos.

They do not enjoy the best reputation regarding withdrawal speed and support, but their software does offer a very enjoyable experience.

Royal Ace Casino offers an instant-play as well as a downloadable software solution so you can take your pick when playing hereRoyal Ace Casino certainly has many good points, like generous bonuses and good software, but there are also some serious drawbacks that need to be considered.

Withdrawals are somewhat slow and support can sometimes be less than helpful so you need to be prepared to put in some extra effort if you happen to win big.

Royal Ace Casino Bonus

If you are looking for a large total bonus amount, then Royal Ace Casino is the place to go. In terms of the sheer amount of bonus money they give to their players, Royal Ace is practically unparalleled in the industry.

Unlimited Welcome Bonus

This promotion is exactly what it sounds like. You can make your first deposit as big as you like and Royal Ace Casino will match it 250%.

Unlike almost every other online casino that caps your bonus with a maximum anywhere from $100 to $2,000, Royal Ace is unique in that you can earn whatever you’re willing to deposit.

Simply put, if you’ve had $10,000 right now to deposit, you would start with $20,000 in your account or Royal Ace Casino. To get this Royal Ace Casino welcome bonus, simply use bonus code ACEOUT250.

Keep in mind there is a 10x playthrough requirement for the welcome bonus, and 30x for the free spins.

The wagering requirement is about average, as there are some casinos with lower requirements out there, but there are also those with much higher.

royal ace welcome bonus
New players at Royal Ace Casino can claim an unlimited 100% welcome bonus; wagering requirements don’t change based on the amount so you can go as high as you like

Wagering requirement terms

The bonus play-through requirement is only applicable to slot games. If you play video poker or other table games, then the 60x play-through rule will be applied. Unfortunately, Royal Ace Casino has quite a high rollover requirement for these games.

So, with the above example of a $10,000 deposit, you would have to put in either $300,000 or $600,000 in wagers before the bonus becomes available for withdrawal.

Bets made in games like Baccarat, Pai Gow, Sic Bo, Roulette, and Craps do not count towards meeting the playthrough requirements.

Royal Ace Casino No Deposit Bonus

No deposit casino bonuses are always attractive but they’re becoming harder and harder to find these days. Unfortunately, Royal Ace Casino no longer gives players the opportunity to play real-money games without spending any money.

Previously, players registering with Royal Ace for the first time could claim a $25 no-deposit bonus by using the special bonus code ROYALTY25. But, this is no longer the case.

Still, Royal Ace Casino does have a number of bonus options to cater to both big depositors and small time players.

Royal Ace Casino No-Deposit Bonus
Royal Ace Casino does have a $25 no-deposit bonus code, which is one of the largest free money bonuses at any online casino.

VIP Program

In addition to the welcome bonus and other occasional promotions, like their How Big Is Your Gift holiday promotion, Royal Ace offers a VIP program to earn comp points for all of their players. The program is fairly straightforward, with five different VIP levels, each bringing better, more valuable rewards.

VIP Program at Royal Ace
There are five different levels of VIP Program at Royal Ace Casino and each of them comes with better rewards and bonuses

By playing your favorite games at Royal Ace Casino, you’ll be earning points that can be exchanged for rewards and bonuses. On the first level, you’ll only be earning 1 comp point for every $10 wagered, but this will improve as you move up.

Top tier players will earn 1 point for every $2 they wager, so Royal Ace Casino does reward loyalty with cash gifts.

Casino Software

The RealTime Gaming software used by Royal Ace offers a nice user experience regardless whether you choose to download the program to your computer or use instant play via your browser.

Aesthetically, the Royal Ace software will be the most appealing to slots players because of nice sound effects to go along as well as a large selection of games.

Royal Ace Casino Instant Play
The instant play site at Royal Ace Casino will let you enjoy all the slots and other casino games from your internet browser – no download required

Mobile on iOS and Android

Mobile players are not forgotten either, as most games are available directly through the Royal Ace Casino website. There is no dedicated app available for download, so you will have to access using your mobile browser.

This is actually convenient and in line with what most online casinos are doing these days. This way, you can easily access the casino from any iOS or Android device without having to go through the whole download and installation process.

Game Variety

Royal Ace is powered by Realtime Gaming, so you’ll find a selection of slots and other casino games from this particular supplier.

Although this is limiting in some aspects, as you might not be able to enjoy some of your favorites from other companies, there aren’t that many RTG casinos around, so Royal Ace could be your go-to place for these.

Well known slots like Aztec’s Treasure, Caesar’s Empire, Cleopatra’s Gold, Sunken Treasure, and many others are just waiting to be tried.

For jackpot hunters, there are several games offering big payouts, like Aztec’s Millions, Jackpot Pinatas, and Spirit of the Inca.

Royal Ace Casino Slot Variety
If you enjoy Real Time Gaming slots, you’ll find every single game produced by this particular supplier right here

Table Games

Apart from slots, Royal Ace Casino does have a decent offer in terms of table games and video poker machines. You will find all your favorite games, including:

• Roulette
• Blackjack
• Baccarat
• Tri-card Poker
• Pai Gow
• Three Card Rummy

Video Poker

The range of video poker games is also more than satisfactory, as there are all standard variations, like Deuces Wild, Joker Poker, Bonus Poker, Jacks or Better as well as many others, including Loose Deuces, Double Bonus Poker, etc.

Royal Ace Casino Roulette
The selection of table games at Royal Ace Casino is quite decent, with all the classics like roulette, blackjack, baccarat, and more

One thing that Royal Ace Casino does lack is a live casino feature, which many players have grown fond of. If that’s a priority to you, you’ll have to look elsewhere as there are no live tables of any kind offered here.

Royal Ace Casino Complaints

Established in 2009, Royal Ace Casino is a well-known presence in the online casino landscape – so, it’s got a pretty good reputation overall. It’s part of the Ace Revenue Group, which runs other prominent casinos like Planet 7, Silver Oak and Slot Madness. Although there have been mixed reviews about the platform, particularly regarding its payment processes and customer service, my experience has been quite positive.

Other objective reviews

Like I do with all casinos I review, I checked several gaming forums and respected casino review sites to check my own experiences at Royal Ace Casino against other objective information.

I did find quite a few complaints from customers who had issues withdrawing their money, especially when it came to larger amounts.

The casino doesn’t seem to try to scam its customers, but if you do win big, you should be ready for some back and forth with their support before they finally process your withdrawal.

Withdrawal Times at Royal Ace Casino
Although there have been some player complaints about the speed of withdrawals at Royal Ace, the casino always pays up in the end, even if it can take them a bit longer at times

Payout issues are reason for pause at any online casino. Keeping player money hostage, especially from your largest players, certainly doesn’t fill one with confidence, especially when there is no legitimate reason to do so.

Deposit Methods

Royal Ace Casino prides itself as being one of the fastest casinos when it comes to processing requests from the U.S. and this certainly works in their favor.

However, on other fronts, their banking methods are not quite up to the industry standard and they should definitely look into expanding this area.

In terms of traditional options, Royal Ace Casino players can deposit using Bitcoin, major credit cards, Tether, Litecoin and Changelly:

Deposit MethodFeeProcessing TimeMinimum DepositMaximum Deposit
Bitcoin0%3 Minutes$30$100,000
Litecoin0%2 Minutes$30$100,000
Visa3-10%Instant$30$100
Mastercard3-10%Instant$30$1000
American Express (AMEX)3-10%Instant$30$1000
Discover Card3-10%Instant$30$1000
Changelly0%5 Minutes$30$200
Ethereum (ETH)0%3 Minutes$30$100,000
USDT0%2 Minutes$30$100,000

With other casinos offering dozens of options, including many popular e-wallets like Skrill, Royal Ace definitely needs to expand their cashier.

Withdrawals

There are only 4 possible withdrawal methods at Royal Ace:

Payment TypeFeeProcessing TimeMinimum WithdrawalMaximum WithdrawalCTA
Bitcoin0%3 minutes$30$100,000WITHDRAWAL NOW
Bank Wire Transfer0%Instant$30$2,500WITHDRAWAL NOW
Coindraw0%Instant$30$2,500WITHDRAWAL NOW
Check Transfer0%Instant$30$2,500WITHDRAWAL NOW

Royal Ace Casino does state on their pages that players can contact live support to ask about other possible unlisted banking options. However, I am of the opinion that all available payment options should be listed clearly on the site.

Bitcoin

It’s good to see that Royal Ace online casino has made the effort to also include Bitcoin as one of their banking options. Players who prefer this particular way of online banking can use Bitcoin to fund their accounts and request withdrawals alike.

Bitcoin is probably the fastest and the easiest method to use for the players from the U.S. Although you can try your luck with credit and debit cards, these often tend to be hit and miss, while Bitcoin deposits will process every single time.

Player Support

From the reports of other customers, it seems that Royal Ace support is not stellar, especially their live agents. Many players report that their issues are not adequately addressed and customer support often avoids bigger problems and redirects players to other departments.

There are several email addresses for specific issues, like deposits, withdrawals, technical issues, and general queries so you may have better luck sending your messages to these dedicated email addresses. However, don’t expect a very prompt response.

Royal Ace Casino Conclusion

After spending some time at Royal Ace Casino, I must admit that it’s a mixed bag. The casino offers a decent selection of games, a generous welcome bonus, and a rewarding VIP program. However, the lack of live dealer games and limited banking options might be deal-breakers for some players.

On the plus side, Royal Ace Casino is one of the older real-money online casinos still open to USA players – so, its long history in the market really works in its favor. I’m also a fan of their large collection of promotions – namely the $25 no-deposit bonus and the deposit bonus without a maximum.

I like that there are plenty of slots and table games, although they only offer those developed by Real Time Gaming – but you tend to see that at the vast majority of US online casinos. So, I wouldn’t deduct too many marks for that.

1 thought on “Royal Ace Casino – Review Updated for July 2024”

  1. I had a fantastic experience with Royal Ace and am now a regular player there. I’ve won hands down a lot more than through casinos in my state. I also had very good interactions with live customer service, albeit they do take a bit of time to respond back.

    Reply

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